Support

Contact us

Write to info@nautiluse.com. Tell us your phone model and whether you sign in with Apple or Google. In the app, Settings › Help › Write to the 1in8 team opens the same address.

Pro on a new phone

Sign in with the same Apple or Google account you used before: your lives, your archive and Pro follow the account. If Pro doesn't show, open the Pro screen and tap Restore purchases.

Cancelling Pro

• iPhone and iPad: Settings › your name › Subscriptions › 1in8 Pro.
• Android: Google Play › your profile picture › Payments & subscriptions › Subscriptions › 1in8.

Deleting the app or your 1in8 account doesn't cancel Pro. Refunds are decided by Apple or Google under their policies.

Lives

Without Pro you have up to five lives, and one comes back every 30 minutes. You can also watch a short ad for one life (a few a day), or invite a friend: when they sign in to 1in8 with a new account, you get five.

Reporting and blocking

Open a posted life or a profile and use its menu to report it or block the account. We review reports within 24 hours, and the person isn't told who reported them. Blocked accounts are listed in Settings, where you can unblock them.

If a life is hard to read

Some lives meet illness, loss and violence. You can leave a life at any time. To talk to someone, find a free and confidential helpline in your country at findahelpline.com. In danger right now? Call your local emergency number.

Your account and data

Delete your account in the app (Settings › Delete account) or as described on Delete your account. How we handle your data is in the Privacy Policy.